Delta has cancelled approximately 300 flights due to a power outage impacting Delta operations system. The management of the airline has said in a statement.
According to Delta, as at 3:30pm WAT, it operated 800 of its nearly 6,000 scheduled flights. While systems are improving and flights are resuming, delays and cancellations continue.
A travel waiver is in effect: http://www.delta.com/content/www/en_US/traveling-with-us/advisories/system-outage.html.
Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist. There may also be some lag time in the display of accurate flight status at delta.com, the Fly Delta App and from Delta representatives on the phone and in airport.
“We apologize to customers who are affected by this issue, and our teams are working to resolve the problem as quickly as possible,” said management in the statement.
Earlier, Delta CEO Ed Bastian has apologised to customers for disruption to airline’s operations today in a video posted on the airline’s website. He assures that airline employees are working “all hands on deck” to bring flight schedule back to normal.
Below is the transcript of what he said in the video:
“I’m Ed Bastian. I’m speaking to you today from our operations and customer center where we’ve got Delta teams working around the clock to restore our system capability. As I’m sure you can appreciate, it’s a all hands on deck effort. We lost power about 2:30 this morning, which caused us to implement the ground stop that we put in place at five.
I apologize for the challenges this has created for you with your travel experience. The Delta team is working very, very hard to restore and get these systems back as quickly as possible.
For those of you who have been inconvenienced and need to access and make changes to your travel plans, we have instituted system-wide waivers and you can access those either through delta.com or by talking to any of our reservation agents.
I appreciate the hard work the Delta team and the Delta people are doing to bring our system back up as quickly and safely as possible. And once again I apologize for any inconvenience this has caused to you our customer.”
About The Author
